FAQ’s
To try to answer your questions quickly for you we have compiled these faqs. If you can’t find the answer to your question please contact us. Thank you.
Do you deliver?
We do arrange delivery, through a local delivery service, within Edmonton, Sherwood Park, St. Albert and Leduc for $25 + GST – simply select “delivery” upon checkout!
** Please NOTE – there is a 2 hour delivery window around your specified delivery time
Do you require a deposit?
Orders are paid in full at time of checkout in our Eshop.
Weddings and corporate orders do require a 50% non-refundable deposit to hold your date. Please see Terms and Conditions for details.
Can your cupcakes be shipped?
Due to the delicate nature of their decoration, our cupcakes cannot be shipped without damage (although we are working on a solution to this!)
How long in advance do I need to order?
Buttercream Boutique is a small work family, and, to allow us to provide you with the highest quality product for your celebration or event, we are limited to the number of orders we can take each week. We typically book several weeks in advance for our custom bouquets/boxes, however you can see our availability calendar when you click on a product category in our online SHOP.
*As we are slowly expanding our work family, and excited about the upcoming opening of our south side storefront location, we often have immediate availability of select bouquets/boxes that are posted on our Instagram and Facebook pages for pickup. Once our storefront opens we will have walk-in availability of our standard size cupcakes in boxes of 6 or 12 cupcakes.
Are you open for walk-in orders?
Custom bouquet and boxed bloom orders are placed through our online shop.
As we are now in our new commercial location in Whitemud Crossing, we offer walk in pickups of your choice of our 6 delicious flavors in our standard cupcake size, individually or in a box of 6 or 12 cupcakes. We also offer 3cupcake bouquets while quantities last.
*All walk in product is limited in quantity and is first-come-first-sold.
What if I need to cancel/change an order?
As some custom materials may need to be ordered specifically for you, and as we adhere to a strict planning and preparation schedule in order to provide you with the highest quality celebration piece, orders are considered final once placed. Any requests for modifications made after that are at the sole discretion of Buttercream Boutique Inc and may not be able to be accommodated. Please see Terms and Conditions.
How do I order for a special occasion (Valentine’s Day/Mother’s Day/Easter ….)?
At Buttercream Boutique Inc we strive to provide cupcakes to as many of you as possible during these special calendar occasions. We offer a set design selection that will be available for the week leading up to the occasion. No custom orders are available during this period. Our schedule for the period will open up once designs are added to our shop for purchase (and we will be sure to keep you updated on social media as well as these dates typically book months in advance!)
We are now also able to provide limited walk in purchases in the same holiday/occasion designs until quanities last.
What if I just can’t make up my mind?
Let us do what we do best! Simply select “our choice” from the dropdown menu in each of our product categories to let us take over the design process to create a showstopping addition to your event!
How do I store my cupcakes? Can they be frozen?
As our cupcakes are made with premium quality, fresh ingredients, we believe that they are best consumed within two days of pickup. If you find yourself with any leftovers after that time, they do freeze beautifully. Keep them on a cool countertop in the box that they were presented in. *Should you need to reserve a pickup date prior to your event (either due to your schedule or our availability), you may keep them frozen until the evening prior to consumption, then place on your counter. **DO NOT store cupcakes in your refrigerator as this may dry them out.
As our buttercream is made using real butter, please avoid exposing your cupcakes to direct sunlight, as it may melt the icing.
Are your cupcakes peanut free?
None of our cupcakes or buttercream are made with nut ingredients; however, some of the decorative dragees/sprinkles that we may use are packaged in facilities that process nuts and may contain trace amounts of nuts or nut products. Although we do take precautions to avoid cross-contamination, we do not recommend consuming them if you have a severe nut allergy.
Do you offer gluten free/dairy free/vegan cupcakes?
We are currently unable to offer any cupcakes catering to dietary restrictions, however we are testing gluten-friendly cupcakes.
**NOTE: we are NOT a gluten free facility
Do you take orders for weddings?
We do provide cupcakes for weddings! In fact, they make unique (and delicious) table centerpieces! Delivery and setup is not available, however if delivery is required it can be arranged through the local delivery service that we use (see above FAQ regarding delivery). We do recommend a phone consultation to properly assess your vision and to determine your cupcake needs. Please see Terms and Conditions
Do you offer classes?
Yes!! We offer in-person group classes, as well as one-on-one classes for those wanting more intense private classes to expand their floral piping skills. Follow us on Instagram or Facebook for updates on new class release dates as they book quickly.
We are also hoping to add online tutorials for those wanting to learn from afar, or on their own convenient schedule.
What payment methods do you accept?
Payment through our Eshop can be made by PayPal, VISA, Mastercard. In person walk-in purchases may also be made using Debit or Cash
What buttercream do you use?
Our buttercream is an American buttercream – please see our customer reviews to see how much our customers love it!
Only the Best
Endless Design Possibilities
With extensive designs to browse through, we really do have something spectacular for every preference and occasion.
Best Ingredients
We use only the finest quality ingredients at Buttercream Boutique Inc. Our cupcakes are made to order using either Vanilla, Chocolate or a mix of both. Please use the drop down on the order page to chose your preferences.
.
Made to Order
All of Buttercream Boutique Inc cupcakes are freshly baked and decorated to order for guaranteed freshness and taste.
Colors and Sizes
If you have preferences for the colors of your order then you can specify this in the area provided on your order page. All of our Bouquet sized cupcakes are around twice the size of a Standard cupcake. Boxed blooms are available in Standard size in each design.
The best of both worlds – flowers you can eat!
